Case Studies

Fairfax CountyFairfax-County-Seal

AKA implemented a solution built on Microsoft Dynamics CRM that replaced and modernized the county’s citizen service system. The new system included a public facing web portal integration, Citizen Relationship Management, and service request assignment, tracking, as well as dashboard reporting. Click here to read the full case study.


Town of Oyster BayOyster Bay Case Studies

AKA implemented Microsoft Dynamics 365 for Operations (formerly Microsoft Dynamics AX) for the Town of Oyster Bay in a phased approach. This method allowed them to adapt to the system more quickly and to mitigate risk. The town was able to modernize their workplace, maintain fiscal accountability, increase transparency and help meet compliance requirements.


The United States Department of Veterans Affairs (VA)VeteransAffairsLogo

AKA implemented Microsoft Dynamics CRM to unify six critical service programs into a single system – creating “one view” of each veteran and better coordinating care. Click here to download the complete case study.


Suffolk OTBSuffolk Case Studies

AKA implemented Microsoft Dynamics GP and Microsoft Business Portal for Suffolk OTB located in Suffolk County.  The systems are managed centrally across SROTB’s 14 locations with a centralized implementation and a single relational open database. A phased implementation was also critical to minimize business interruption. Consolidating disparate environments provided the security and stability SROTB needed to expand its business. The new platform is helping them drive business value and ensures that SROTB can take advantage of growth opportunities.


Town of SouthamptonTown of Southampton Case Studies

AKA has been supporting the Town of Southampton for years on their Microsoft Dynamics GP installation.  TOSH runs their financials using GP and generates their financial reports with Dynamics as well.

How did one of America's largest counties improve citizen services?

Read the case study!


How did the U.S. VA bring together 6 critical service programs?

Read the case study!