Case Management Solutions
When you work for the public, you have a responsibility to them to provide services in a professional, timely manner. That’s not an easy job when you’re dealing with thousands of cases, often with limited resources. Nevertheless, delivering a consistently positive experience to your citizens or constituents is the goal. The case management features in Microsoft Dynamics CRM provide higher levels of service to citizens by streamlining interactions, empowering citizens and increasing transparency.
We’ve developed solutions that give you the tools that make the job easier and increase productivity.
- Citizen Engagement – Enables public-facing offices of government to manage citizen interaction, from the initial request through resolution, with pre-built reporting for senior leadership.
- Youth & Community Development – Helps community based organizations engage and deliver quality programming while giving government entities tools to effectively monitor and report on participation and outcomes.
- Public Health Outbreak Tracking & Monitoring – An easily configurable call center platform that enables fast response to an outbreak, helping you efficiently track and monitor outbreaks to keep them from becoming epidemics.
- Enterprise Grants Management – Supports the complete lifecycle of the grant management process from Application to Closeout. Provides Contact, Award Management, Performance Management, and Project Management supporting the entire grant process for both grantor and grantee.
- Legal Case Management – Provides complete integration to other critical Microsoft products including Outlook, Word and SharePoint. Users can work from a browser, from within Outlook (both online or offline) or on a mobile device.